bd0k Privacy Policy
Your personal information is of the highest importance to us. This policy explains in detail how bd0k collects, uses, and keeps your information secure.
Introduction and Scope
bd0k ("we", "our", or "platform") provides a reliable online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how bd0k collects, processes, stores, and discloses your personal information when you use the bd0k website, mobile platform, and related services.
This Policy applies to all registered members of bd0k, prospective members, and anyone who visits our website. By using our platform, you consent to the data processing terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.
We review this Policy regularly and update it as our services or technology change. If there are significant changes, we will notify you by email or via a notice on the platform. We also encourage you to read our Terms and Conditions page, as these two documents together govern your relationship with bd0k.
What Information We Collect
bd0k may collect information about you in several ways. Below is a breakdown by type of information:
Identity Information
The information you provide at registration includes your full name, date of birth, national ID or passport number, current address, and nationality. This information is used for identity verification (KYC) and age confirmation.
Contact Information
Your email address and mobile number as provided at registration. These are used for account verification, transaction notifications, and support services. We never send unsolicited messages.
Financial Information
bKash, Nagad, or Rocket numbers and transaction records. Full payment account details are not stored in our system — only transaction references and amounts are kept.
Usage Activity
Your gaming activity on the platform, betting history, login times, browser type, device information, IP address, and cookie data are recorded automatically.
Automatically Collected Technical Information
Our servers automatically collect technical information from your device, including:
- Internet Protocol (IP) address and location data
- Browser type, version, and operating system
- Pages visited, links clicked, and session duration
- Referral source (where you came from before reaching our site)
- Unique device identifier
Purpose of Data Use
bd0k uses your personal information for the following legitimate purposes. Only the minimum information necessary is used for each purpose:
Account Management
Your identity and contact information is used for registration, identity verification, login security, and account recovery. This also includes confirming age verification (21+).
Transaction Processing
Financial information is used to process deposit and withdrawal requests, maintain transaction history, and generate financial reports.
Security and Fraud Prevention
Technical and activity data is used to detect unusual activity, prevent account abuse, ensure anti-money laundering (AML) compliance, and maintain platform security.
Service Improvement
Anonymous and aggregated data is used to analyze user experience and improve the platform's performance, game selection, and interface.
Customer Support
Support history and account information is used to resolve your issues, review complaints, and provide effective assistance via live chat.
Responsible Gaming
Activity data is used to monitor playing patterns to identify potential problem gaming and, where needed, apply limits or offer break options.
Data Sharing and Disclosure
bd0k does not sell your personal information to third parties. However, information may be shared in the limited circumstances described below:
Service Provider Partners
We work with trusted technology partners who assist in operating the platform — such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers. These partners are given only the information necessary for their specific responsibilities and are required to comply with our privacy standards.
Legal Requirements
If a legal authority or regulatory body requests information on the basis of a legal order or valid request, we may provide information in compliance with applicable law. This includes fraud investigations, counter-terrorism financing prevention, and anti-money laundering activities.
Business Transfers
In the event of a full or partial transfer, merger, or acquisition of bd0k's business, your information may pass to the receiving entity. In such circumstances we will notify you in due time and the new entity will maintain the standards of this Policy.
With Consent
For any sharing of information with third parties for purposes other than those listed above, we will obtain your explicit consent.
Cookies and Tracking Technologies
bd0k uses cookies and similar technologies to improve your browsing experience and deliver services effectively.
Essential Cookies
These cookies are essential for maintaining login sessions, storing security tokens, and basic platform functionality. They cannot be disabled.
Functional Cookies
These cookies are used to remember your language preference, theme settings, and personal preferences so you do not need to reconfigure them each time.
Analytics Cookies
Anonymous traffic data is collected to analyze platform usage and improve services. You can disable these cookies from your browser settings.
Most modern browsers give you the ability to control cookies. However, disabling essential cookies may prevent many platform features from working properly. See your browser's settings menu for cookie controls.
Data Security Measures
bd0k has put in place multiple technical and organizational security measures in line with industry standards to keep your personal information secure:
- SSL/TLS Encryption: All data transfers between your browser and our servers are secured with SSL encryption.
- Data Encryption: Sensitive information stored in our system is kept in encrypted format, making unauthorized access impossible.
- Access Controls: Only authorized staff may access personal information for specific reasons, and all access is logged.
- Regular Security Audits: Our systems undergo regular security audits to identify and address vulnerabilities.
- Two-Factor Authentication: Two-factor authentication is available to prevent unauthorized access to your account.
- Data Backup: Regular secure backups are maintained to reduce the risk of data loss.
While we take every effort to ensure security, data transmission over the internet is not entirely risk-free. If you notice any suspicious activity or signs of a security breach, please contact our support team immediately.
Data Retention Period
bd0k does not retain any personal information longer than necessary. The retention policy for different types of information is as follows:
Active Account Information
All identity and contact information is retained for as long as your account is active. This is essential for providing services and protecting your account.
Financial Transaction Records
Financial transaction records are retained for a defined period after account closure to meet regulatory and legal requirements.
After Account Closure
After an account is closed or deactivated, we retain identity verification and AML-related information for as long as required under applicable law, after which it is securely deleted.
Analytics Data
Anonymous analytics and log data is generally deleted automatically within 12-24 months, as it is used solely for service improvement.
Your Rights
As a user of the bd0k platform, you have the following rights over your own information:
Right to Access
You have the right to request a copy of the information we hold about you. Send this request to our support team.
Right to Rectification
If any of your information is inaccurate or incomplete, you can request a correction through account settings or by contacting our support team.
Right to Erasure
In certain circumstances (such as where there is no legal obligation to retain it), you may request that your personal information be deleted.
Right to Object
You may object to processing of your information for marketing purposes or for any purpose that goes against your interests.
Right to Data Portability
You may request a copy of the information you have provided to us in a structured, machine-readable format.
Right to Restrict Processing
You may request that processing of your information be temporarily restricted while a dispute over its accuracy is ongoing or in other specific circumstances.
To exercise any of the rights listed above, please contact our support team via live chat or email. We will respond to your request within the applicable timeframe.
Protection of Minors' Data
bd0k strictly does not provide services to anyone under the age of 21. Our registration process includes age verification measures and we do not knowingly collect information from anyone under 21.
If we are informed that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. For guardians or suspected cases, please contact [email protected].
Policy Changes
bd0k may update this Privacy Policy from time to time — due to changes in services, the introduction of new technology, or regulatory requirements. For any changes:
- The updated Policy will be published on this page and the "Last Updated" date will change.
- For significant changes, we will send a notification to your registered email address.
- Continued use of the platform after any changes will be considered as your acceptance of the new Policy.
- If you do not agree with a change, you always have the right to close your account.
We recommend that you read this Policy regularly. If you would like to obtain a previous version, please contact our support team.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through any of the channels below. Our team is always ready to assist in Bengali.
Privacy Support
Our team is available 24/7 for any matter relating to the protection of your information.
For more information, visit our About Us, Terms and Conditions, or Responsible Gaming pages.